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E-mail: sales@shiquchina.com





  • FAQ

  • Original:   Time:2013-5-6  
  • Do you use real stone? 
    Yes, none of them are "fake" resin cast or molded, all the stones we use are real. Each stone has its own beauty and characteristics, and no two are the same. 
    What type of stone do you use to make your stones?
    Usually, our main material for process is river stone, marble stone, semi-precious and glass stone.
    Will my stone look just like the photo? 
    Each stone is natural, different and unique. They come in different shapes, sizes and coloring. You are ordering the approximate size and type of stone that you want. But your stone may be somewhat rounder, flatter, lighter or darker coloring, etc. If you have a vital need for your stone to be a certain shape, please specify this in the description area of your order so that we can attempt to better match the stone selected to meet your needs. Also, your engraved stone will look different depending on what font style for text and/or which image you select for your stone project.
    Is there a minimum order? 
    For each type, the MOQ is usually 500 pcs.
    How long will it take for me to get my engraved stone? 
    It will take approximately between 3-5 weeks to ship out your order, depends on your quantity and our work schedule. We will tell you the exact delivery time after you placed order with us.
    What about the price term you will have?
    What we quoted generally will be the price based on FOB (China main port), we also can offer the price including the freight to your designated port by sea or by air that is C&F term. If you want to make a insurance on your good too, we can offer you CIF price.
    What kinds of payment methods are available?
    We accept only two terms of payment, T/T in advance and L/C at sight. For small sample order, we accept WesternUnion or Paypal.
    I am unsure about the layout for my stone, can you help me design it?
    Absolutely! This is the best part of our job. We have a few artistic people who design all of our stones. Just let them know what you have in mind and they will arrange it into something worthy of being cut into to stone for all eternity. For every order we receive we will create a layout, then email this to you for your approval, we want our customers to be happy with their purchases.
    Could we design for the stones ourselves?
    Of course you can, please send us the letter, design you want to be engraved by email, and tell us the color, font and size, we will make it according to your requirement.
    What if I have more questions? 
    You can email to us at sales@shiquchina.com